Maintain “can-do” attitude. Remember if no problems => no job - no room in Infoworks for “can’t do”, cynicism or negative thinking. No one wants to know what you can’t do; the world is waiting for what you can do.
2. Love thy client
Before you say anything to a client (eg. “Sorry mate there’s nothing I can do about it”), put yourself in their shoes and think: how you would it play with me? Would your Mum be proud of you? Love your client and your client will love you!
3. Manage expectations
“Under promise and over deliver” Got it? Give me an example.
4. Keep the end in mind
Don’t lose sight of what you’re doing any particular job for.
5. Three moves on
We’re aiming for Z. If we do A, we’ll probably get do X. So we do B and Y will happen. Which leaves us with C as the obvious choice. We employed you because you have a top drawer big brain and big brains is all we’ve got to sell – use it, think three moves on.
6. Think of NextTime
If we started from scratch on every aspect of every thing we did, we’d never learn, never get quicker. Key is to build. Before you lay down new foundations, see what the last/best effort of your colleagues was. Clear away the weeds and add your whiz originality to the existing structures of your workmates. Copy your colleagues - don’t re-invent wheels. Whenever you do something new or good, build it into the infrastructure so the next bod will be sure to do it at least as good as you. Think long-term.
7. Tight ship
Keep on top of things. Don’t let things slide. Don’t keep clients or colleagues hanging around. Respond to all MSG’s within a day or less. Complete your diary at least one month ahead. Use the same standards for email, folders etc that the rest of us use. Clean desk policy – what should it mean?
8. Customer Service
With such competition how come there is room in the market for Infoworks? Remember this and apply it in everything you do. See the biggest deal.
9. Best idea rules OK
This is not a hierarchical organisation where you’ll be told what to do; it’s a coalition of individuals with common interests, goals and ownership. What we’ll be trying to do with you early on is build up our goals and vision in your head. If we share the same goals, all that’s contentious is how to achieve them. And our future relies on your top notch ideas floating to the top; you won’t be stifled or sat upon.
You’re a professional - always put everything in writing. What doctor or lawyer would not write everything down? Of course say it face-face but always keep a public record.
11. Think team
Chat. Keep a light bright feel. But not a constant stream of interruptions. Save us all time, don’t take it.
When all around you are losing it, keep your calm – don’t take the bait, don’t snap. We win together or lose together. Be generous with your praise and give help instead of blame. The team comes first.